Reporting Fraud, Waste, and Abuse

PAHAF constituents, employees, and contractors may report suspected fraud, waste, and/or abuse in one of two ways:

  • Contact the AFWA hotline at 1-800-211-5418. Please note: This number is only for reporting Fraud, Waste, or Abuse. For all other program or applications questions or concerns, please contact the Call Center at 888-987-2423.
  • Email

Fraud is the intentional deception or misrepresentation made by a person with the knowledge that the deception could result in an unauthorized benefit to himself/herself or some other person.

If you know or suspect fraud occurred related to PAHAF, please report it by using one of the reporting methods above.

Please review the below descriptions of Fraud, Waste, and Abuse:

    • Fraud is the intentional (willful or purposeful) deception or misrepresentation made by a person with the knowledge that the deception could result in some unauthorized benefit to him/herself or some other person. There are many forms of fraud and one common fraud found in COVID-19 pandemic relief programs is the certification of false information.

    • Waste includes over‐utilizing PHFA’s services, supplies, or equipment, or causing unnecessary costs through carelessness or inefficiency.

    • Abuse includes activities that result in unnecessary costs to PHFA and the PAHAF Program. Note that this is financial abuse, not physical or emotional abuse of a person. Physical and emotional abuse of a person should be reported to the police.

    ATTENTION: If you are a PA homeowner who has applied and registered for PAHAF assistance and you are facing an adverse action such as foreclosure, sheriff sale, or utility shut off, please make sure your application notes that action and notify the PAHAF Call Center immediately at 888-987-2423 so that the program can prioritize your application, determine eligibility and disburse approved funds that may prevent the action.

    If you’re an existing PAHAF applicant who hasn’t re-registered, there are 2 simple ways to do so.

    Already submitted your PAHAF application? To process your application, please take a few minutes to re-register on our new software system and review your information. See Re-Registration Instructions.